iPhone in Windows 7 “no new videos or pictures were found on this device”

So, I recently upgraded to Windows 7, and I plugged in my iPhone like I normally would on Windows XP to download all the pictures and videos I took.

Well, I thought it’d be a breeze.  I plugged in my iPhone, and Windows 7 did detect the iPhone, but when I selected to import the images, I quickly got a “no new videos or pictures were found on this device” message.  Ugh!

After doing some digging around the ‘Net I found out that you have to first disable passlock on your iPhone.

So, if you are hitting the same wall I did, go under Settings icon and click on General Settings.  There you will be able to turn Passlock off.

Once turned off, plug it into the USB port again, and everything should work from there.

Don’t forget to turn passlock ON after you are done downloading the pictures and videos!

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5 Responses to iPhone in Windows 7 “no new videos or pictures were found on this device”

  1. ivan says:

    Your tip solved my problem. Actually I didn’t have to disable the passcode lock. I just had to enter my password and start transferring the pictures before the password lock became re-enabled. Thank you.

  2. Altaf says:

    Thanks a lot your suggestion was really valuable.

  3. Kirstin says:

    Thank you so much – this worked like a charm.. Drove me nuts all day

  4. Brian says:

    You don’t need to disable the passcode lock, just unlock the phone first before plugging it into the computer. I fought this for months and finally found this suggestion tonight.

  5. Don says:

    Thank you for this great tip! At first it didn’t work, but after I unplugged and re-plugged it into my computer it was all there. You mentioned that, but I wanted to repeat it for anyone who missed it like I did.

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